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  The Power to Please: Delivering Quality Customer Service, Hörbuch, Digital, 380min

  How do you get ahead in an increasingly competitive world? Build a better product? Increase productivity? Lower prices and/or sell harder to close more new customers? Those are all good solutions and they are the first three places most people look to improve business. However, they are all costly and ultimately less important to your continued success than improving your relationships with existing customers. Relationships build business! In most businesses, winning a new customer actually costs more than the profit they bring in. But a repeat buyer is almost pure profit. One customer who buys twice can be worth more than four customers who buy once but never again. Did you know that it's actually easier (and less expensive) to convert a dissatisfied customer into a repeat buyer than it is to land a new customer? And a dissatisfied customer can probably tell you more about fixing your business than any high-priced consultant ever could. These are some of the priceless lessons author and marketing expert George Walther shares with you here: Learn the three essential steps in launching enduring relationships Discover how to reactivate former customers Learn how to consistently satisfy your current customers Use transactional analysis to build bridges with customers Start your new relationship off on the right foot Discover the three goals of conflict resolution Learn three steps for getting referrals from customers Learn how to prospect for relationships, not sales The Power to Please covers every facet of customer relations from qualifying a prospect, through the sale, to keeping those orders coming, and re-activating customers who have fallen away for reasons of bad debt, dissatisfaction or competition. Language: English. Narrator: George Walther. Audio sample: https://samples.audible.de/bk/ntgl/000272/bk_ntgl_000272_sample.mp3. Digital audiobook in aax.

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  • Price: 9.95 EUR excl. shipping
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  Great Jones Street , Hörbuch, Digital, ungekürzt, 392min

  Bucky Wunderlick is a rock and roll star. Dissatisfied with a life that has brought fame and fortune, he suddenly decides he no longer wants to be a commodity. He leaves his band midtour and holes up in a dingy, unfurnished apartment in Great Jones Street. Unfortunately, his disappearing act only succeeds in inflaming interest.... Great Jones Street, Don DeLillo's third novel, is more than a musical satire: it probes the rights of the individual, foreshadows the struggle of the artist within a capitalist world and delivers a scathing portrait of our culture's obsession with the lives of the few. ungekürzt. Language: English. Narrator: Jacques Roy. Audio sample: https://samples.audible.de/bk/macm/001162/bk_macm_001162_sample.mp3. Digital audiobook in aax.

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  • Price: 9.95 EUR excl. shipping
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  The Stonecutter , Hörbuch, Digital, ungekürzt, 7min

  Andrew Lang (1844-1912) was a Scottish poet and novelist, best known as a collector of folk and fairy tales.  The Stonecutter is a fairy tale he collected in Japan. A stonecutter sees how rich people live when he is delivering a gravestone one day. From that day on he is dissatisfied with his own lot and wishes to be rich. His wish is granted by the spirit that lives in the mountain...but the stonecutter is still not satisfied with his life and makes further wishes, each taking him a little further on his quest for happiness. ungekürzt. Language: English. Narrator: Cathy Dobson. Audio sample: https://samples.audible.de/bk/redd/001643/bk_redd_001643_sample.mp3. Digital audiobook in aax.

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  • Price: 9.95 EUR excl. shipping
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  Get Strong

  How to Build a Better Body Fast Where do you belong on the strength continuum? And where do you want to be? Too often, we know what we should be doing to gain strength, but we lack direction, a plan, motivation and intelligent guidance to make appreciable gains over the long haul. We have no real goal, no proper focus and therefore underachieve -- going nowhere with our strength -- this is a guidebook for those who are dissatisfied with their current rate of progress -- and who want to effect lasting changes, fast. Your great advantage with the Get Strong program is the intelligent realism of its plan. While the Kavadlo brothers have achieved supreme feats of calisthenics strength -- like the one-arm pull up, the human flag and the back lever -- they have also spent decades helping thousands of clients meet and often exceed their training goals.

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  • Price: 34.99 EUR excl. shipping
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  Learning to let go. The art of embracing change: How to stop beating a dead horse and start mastering change in your life, Hörbuch, Digital, 140min

  The horse is dead. It‘s time to move on. Yet many people stay where they are, and end up wasting weeks, months, or even years. And no matter how dissatisfied they are, they don‘t change their situation.But every change - be it private or personal - has to come from the individual. With humor, wit, and pointed insight, change expert Patrick Lynen exposes our patterns of avoiding change and offers proven strategies for starting anew - strategies that are founded in science and never judgmental.If you‘re seeking new solutions to old problems, or are finally ready to overcome your fears, frustrations, and dependencies, you‘ve found the right audio book! Language: English. Narrator: Ian Brannan. Audio sample: https://samples.audible.de/bk/lyne/000757/bk_lyne_000757_sample.mp3. Digital audiobook in aax.

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  • Price: 9.95 EUR excl. shipping
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  Sex Positions for Advanced: The Ultimate Book for Couples with Over 50 Advanced Sex Positions , Hörbuch, Digital, ungekürzt, 92min, (USK 18)

  If you want to spice up your sex life and learn a lot of advanced and tantalizing sex positions, then get comfortable and keep reading....According to the most recent research in the sexology field...Among American couples, over 50 percent are dissatisfied or highly dissatisfied with their sex lifeAround 37 percent of them feel that their life would be happier if they had more sexual intercourseWomen are 20 percent more sensitive to their partner's shortcomingsAlmost 50 percent of them faked an orgasm at least once in their life, keeping the male in the dark100 percent of them feel that the root cause of their sexual dissatisfaction is a lack of fun and variety in their positions!As you probably know, this can lead to countless problems in couples. Cheating, crises, and ultimately divorces are a daily occurrence in modern society. Luckily, there's a simple yet effective solution....In Sex Positions for Advanced, you're going to discover:Over 50 advanced sex positions with accurate descriptions. Having fun with those positions will be amazing, also if you're an advanced one with sex.The easiest way for a woman to get satisfaction. All the positions to let her have an orgasm in a few minutes and without any stress. She will thank you forever and ask for more sex.How to last more, more, and more without any pill. Premature ejaculation will just be a distant memory for males. Lasting more obviously equals more delight for both partners.The ultimate guide to a better sexual life. All the positions you need to know to start and have fun with your partner. Having sex has never been so easy, even if you're 50 or older.And much, much more. You'll be amazed!But maybe you're having some more doubts right now....I'm 50 (or older). I'm not so stretchy anymore. Am I too old for this audiobook?No! This audiobo ungekürzt. Language: English. Narrator: Clare Dennis. Audio sample: https://samples.audible.de/bk/acx0/165052/bk_acx0_165052_sample.mp3. Digital audiobook in aax.

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  • Price: 9.95 EUR excl. shipping
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  An Autobiography: The Story of My Life and Work , Hörbuch, Digital, ungekürzt, 542min

  Booker T. Washington (1856-1915) was one of the most influential African-American leaders of the late 19th and early 20th centuries. Born a slave in Hale's Ford, Virginia, Washington moved to West Virginia after the Civil War, where he learned to read while working in a coal mine. After several years of part-time schooling, he enrolled full-time at the Hampton Institute, a secondary school for African Americans, and graduated in 1875. Washington spent the next six years teaching school in West Virginia and at Hampton before accepting an offer to start a brand new school in Tuskegee, Alabama. Washington founded what is today Tuskegee University in 1881 and spent the rest of his life making that institution financially viable and academically respected. First published in 1900, The Story of My Life and Work was ghostwritten for Washington by a young African American journalist named Edgar Webber. Webber wrote the book with minimal oversight from Washington, who was on a European tour when his autobiography was sent to the publisher in the summer of 1899. Washington's correspondence, which was later published in the 14-volume Booker T. Washington Papers, reveals that he was furious with Webber's numerous errors and casual tone when he saw the work in print; in the 1901 edition of his Story reproduced here, Washington corrected the most egregious errors; he also removed Webber's picture from the book and his name from the index. At least in part because he was dissatisfied with The Story of My Life and Work, Washington urged his publishers to sell the book to poor, predominantly African-American buyers - so that wealthier, more educated readers would not have a chance to condemn the work. The Story of My Life and Work was very popular and sold more than 75,000 copies in its first four years, but Washington was dissatisfied and selected a more accomplished ghostwriter for Up from Slavery (1901), his second attempt at an ungekürzt. Language: English. Narrator: Stan Jenson. Audio sample: https://samples.audible.de/bk/acx0/032226/bk_acx0_032226_sample.mp3. Digital audiobook in aax.

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  The Body Image Book for Girls

  It is worrying to think that most girls feel dissatisfied with their bodies, and that this can lead to serious problems including depression and eating disorders. Can some of those body image worries be eased? Body image expert and psychology professor Dr Charlotte Markey helps girls aged 9-15 to understand, accept, and appreciate their bodies. She provides all the facts on puberty, mental health, self-care, why diets are bad news, dealing with social media, and everything in-between. Girls will find answers to questions they always wanted to ask, the truth behind many body image myths, and real-life stories from girls who share their own experiences. Through this easy-to-read and beautifully illustrated guide, Dr Markey teaches girls how to nurture both mental and physical health to improve their own body image, shows the positive impact they can have on others, and enables them to go out into the world feeling fearless!

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  • Price: 9.99 EUR excl. shipping

• The Accomplice

  Everyone has the same questions about best friends Owen and Luna: What binds them together so tightly? Why werent they ever a couple? And why do people around them keep turning up dead? In this riveting novel from theNew York Timesbestselling author ofThe Passenger, every answer raises a new, more chilling question.Owen Mann is charming, privileged and chronically dissatisfied. Luna Grey is secretive, cautious and pragmatic. Despite their differences, they begin forming a bond the moment they meet in college. Their names soon become indivisible - Owen and Luna, Luna and Owen - and stay that way even after an unexplained death rocks their social circle.Years later, theyre still best friends when Luna finds Owens wife brutally murdered. The police investigation sheds some light on long-hidden secrets, but it cant penetrate the wall of mystery that surrounds Owen. To get to the heart of what happened and why, Luna has to dig up the one secret shes spent her whole life burying.

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  • Price: 9.49 EUR excl. shipping
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  So You Thought You Knew: Letting Go of Religion , Hörbuch, Digital, ungekürzt, 227min

  Tired of religion? What if almost everything you were taught about Christianity is wrong? Would you give up on faith altogether? Or is it possible to rediscover - with fresh eyes - a richer and more satisfying understanding of God and spirituality? So You Thought You Knew is a refreshing journey written straight from the heart. It's about thinking outside the "institutional walls" of Christianity and asking the hard questions. It boldly says in public what many people are thinking in private. And its hilarious stories and life-changing insights will inspire those who are dissatisfied with fear-driven religion but believe - deep down - there's a better message out there for the world to hear. ungekürzt. Language: English. Narrator: Joshua Tongol. Audio sample: https://samples.audible.de/bk/acx0/020116/bk_acx0_020116_sample.mp3. Digital audiobook in aax.

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  • Price: 9.95 EUR excl. shipping

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